Fotolo
Support
We answer this email, usually within two working days.
How do I reach the settings?
Tap the gear in the top-right corner of the start screen. Fotolo shows a number written in words, such as “Sixty-three”; type it as digits. A wrong answer gives a new number. The photo gallery (top-left) and the Email and Print buttons use the same gate.
How do I keep children inside the app?
Use iOS Guided Access. In the iOS Settings app, open Accessibility → Guided Access, turn it on and set a passcode. Then open Fotolo, triple-click the side or Home button and tap Start. Triple-click again and enter the passcode to leave.
Printing doesn't find my printer
The printer must support AirPrint and be on the same Wi-Fi network as the iPad or iPhone. The first time you print, iOS takes a few seconds to find the printer and ask what paper it holds; after that it remembers it. Tip: print one test photo before the guests arrive.
If the printer never appears, try printing a photo from the Photos app: if Photos can't see it either, the problem is between the device and the printer, not Fotolo. For photo strips, 4×6 photo paper works well.
The Email button says Mail isn't set up
Fotolo uses Apple's own mail sheet, which needs an email account in the Mail app. Add one in the iOS Settings app under Mail → Accounts. Your photos are safe in the party gallery in the meantime.
A hat landed in the middle instead of on a face
Face finding works best when faces look roughly at the camera in reasonable light. If a face is missed, the sticker lands in the centre; drag it into place with a finger.
Where are the photos, and how do I delete them?
Inside Fotolo's private folder on the device, and in the Photos app too if “Also save to this device's Photos app” is on. To delete, open the party gallery, select photos and choose Delete, or Delete All Photos. Deleting the app removes everything it kept.
Does it work without the internet?
Yes, completely. Fotolo never uses the internet. Printing only needs the local Wi-Fi that connects the iPad to the printer.
Reporting a bug
Please include your iPad or iPhone model, the iOS version, the version of Fotolo (Grown-Up Settings → About), and what you did just before the problem. Please don't send photos of children.